You will find us at Shop 10, 570 Whangaparaoa Road, Stanmore Bay. We are in the New World Carpark, next to Dominos.

Our opening hours:
Monday 9am-5pm
Tuesday 9am-8pm
Wednesday 9am-5pm
Thursday 9am-9pm
Friday 9am-5pm
Saturday 9am-4pm

Late cancellations and no-shows really impact our business, our stylists, and other guests waiting for an appointment.
We understand that plans can change, and sometimes you may need to reschedule or cancel your booking.

To help us accommodate all guests, we kindly ask for at least 24 hours notice. This allows us to offer your appointment to someone on our waitlist.

We send a reminder email 5 days prior and a text 48 hours before your appointment. Please confirm your attendance when you receive these. If you do not receive a reminder, let us know so we can update your details.

Late cancellations (within 24 hours), reschedules, and missed appointments incur a 50% fee. We may use our discretion in cases of illness.

Yes, we do recommend booking in advance. Our appointments, especially with our Style Directors and for colour services, can book out several weeks ahead.

If you have a preferred stylist, day, or time, booking ahead will give you the best chance of securing an appointment that suits you. We also recommend rebooking before you leave the salon to help keep your hair looking its best and to maintain your regular schedule.

Need an appointment sooner? Give us a call or check our online booking - we'll always do our best to accommodate you, and we also have a cancellation list for last-minute availability.

If you need to reschedule your appointment, you can easily log in to your online booking account and move your appointment to another available time. Alternatively, you can give our salon a call or reply to your appointment confirmation email that is sent a week before, and our team will be happy to help.

Appointments can be rescheduled up to 24 hours before your scheduled appointment time. We kindly ask for as much notice as possible, as this allows us to offer your original appointment to another client and helps keep our schedule running smoothly.

If you're looking to move your appointment, we'll always do our best to find the next available time that suits you. Please note that if less than 24 hours' notice is given, our cancellation policy may apply.

Absolutely! We offer complimentary consultations for all new and existing clients.

Whether you're thinking about a colour change, a new haircut, hair extensions, smoothing treatments, or simply aren't sure what will suit you, we'd love to help. During your consultation, we'll take the time to listen to your goals, assess your hair, discuss your options, provide a personalised quote, and create a plan that's right for you.

Our consultations are relaxed, informative, and obligation-free. We believe in making sure you feel confident and well-informed before committing to your appointment.

You can book a complimentary consultation online or contact our team, and we'll find a time that suits you.

Absolutely! We encourage you to bring in inspiration photos to your appointment.

Photos are a fantastic way to help communicate the colours, cuts, or styles you love. During your consultation, we'll talk through what you like about each image and discuss how we can tailor the look to suit your hair type, lifestyle, maintenance preferences, and budget.

We'll also be honest about what's achievable in one appointment and, if needed, create a personalised plan to help you reach your hair goals safely while maintaining the health and integrity of your hair.

We are incredibly grateful for our clients and the community we’ve built at The Avenue. Referrals are the highest compliment. Ask your stylist for a “Refer a Friend Card” and enjoy one of the following rewards:

$25 Retail Credit
$25 Service Credit
Kerastase Fusio-Dose Treatment

Yes! We do. At The Avenue, we use Kitomba Rewards to thank our loyal clients for choosing us.

Every time you visit, you'll earn Kitomba Rewards points on eligible services and retail purchases. As your points build up, you'll unlock $25 reward vouchers that can be redeemed on future services or products in the salon.

It's our way of saying thank you for your continued support. There's nothing you need to do - simply visit the salon, and your rewards will accumulate automatically.

If you'd like to know your current points balance or have any questions about how Kitomba Rewards works, just ask one of our friendly team members at your next appointment. We're always happy to help!

We carefully select professional haircare brands that deliver beautiful, long-lasting results both in the salon and at home.

At The Avenue, we proudly stock:
Kérastase – Luxury haircare with personalised solutions for every hair type and concern.
L'Oréal Professionnel – Professional haircare and styling products designed to maintain healthy, beautiful hair.
Redken – Innovative haircare and styling products that strengthen, repair, and enhance your hair.
Matrix – Professional shampoos, conditioners, treatments, and styling products that deliver exceptional results at great value.
Biolage – Plant-inspired haircare that nourishes and cares for your hair while promoting healthy, manageable results.

Not sure which products are right for you? Our stylists will recommend a personalised home care routine based on your hair type, lifestyle, and goals, so you can recreate your salon results at home. These products are also available to purchase in our online store with Free Shipping over $50 or free pickup.

We completely understand that circumstances can change, and we're always happy to work with you to find an option that suits your budget.

There are a number of ways we can tailor your appointments, including:

Adjusting your colour service to create a lower-maintenance result.

Choosing an Emerging Stylist or New Talent Stylist, who offers the same great care at a lower price point while being supported by our senior team.

Reducing or alternating add-on treatments, such as in-salon treatments, when appropriate.

Recommending a home haircare routine that helps maintain your results between visits.
Our goal is to help you continue enjoying healthy, beautiful hair in a way that feels comfortable for you. If your budget has changed, please don't hesitate to have a conversation with your stylist - we're here to listen, offer options, and create a plan that works for you.

We sure do! You can buy Blow Wave Concession Card online here, or chat to your stylist next time you are in the Salon.

You can purchase a voucher online - simply click here to purchase.
Vouchers can be used for services or to purchase products in the salon.

We will soon - Keep checking our socials for more info!