Shipping policy

• $0-$49 $7 Flat Rate
• $50 or over - Free Shipping
• We don't charge extra for dangerous goods.  

We use:

• Post Haste
• Nz Couriers
• Castle Parcel
• Now Couriers

Delivery targets:

• All orders are dispatched from our salon in Auckland.  We aim to dispatch your order the same day if placed before 2pm, or after receiving your payment via internet banking.  During public holidays and weekends, parcels are sent the next available working/business day. Also, payments made via Internet transfer on the weekend, will generally show in our account Tuesday morning.
• Small Parcels are targeted for Overnight delivery.
• Rural, Larger & Dangerous goods (ie: Aerosols) may take 1-3 days.
• Parcels may also take longer on public holidays and weekends or rural deliveries.
• Parcels sent on Fridays are delivered on Monday.  There are no Saturday deliveries.

If you require an update on an order still in transit, head to passtheparcel.co.nz and have your tracking number ready, you can find this on the email that is sent to you once your order has been dispatched. 

Signature Required / Authority to Leave:

• All our packages are sent as a Signature Required service. This means that the courier will need a Signature Required on delivery so someone must be available to receive.  If you are not available, they will leave a 'Card to Call' so you can arrange re-delivery. 
• If you would prefer to have your package left with no signature required, you will need to select this option upon check out.  This will mean you will not need to be home to sign for your package.  The courier will leave your package in a safe place, whether attended or not.  However, if the courier does not believe there is a safe place to leave the package, they may leave a "Card to Call" so you can arrange re-delivery.  You also release The Avenue Hair Studio from all liability if an incorrect address is supplied or a parcel is stolen from your property after delivery.
• Delivery instructions will not be followed without an Authority To Leave request.  However, even with an ATL in place, we can not guarantee that instructions will be followed to the letter.  In particular, the courier will not call in advance to arrange delivery at a specific time.  

The Avenue Hair takes no responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.

All orders dispatched receive a shipping confirmation email with a tracking number.  All parcels can be tracked unless otherwise stated.

International Shipping

Unfortunately, we are unable to ship to international addresses.  Our apologies for the inconvenience.